:root{--bg:#f7f5f1;--surface:#fff;--surface-alt:#efece6;--text:#1c1a17;--text-dim:#6b6459;--border:#dfd9d0;--accent:#1f6f5c;--accent-text:#fff;--danger:#a3392b;--warn-bg:#fdf3e2;--warn-border:#e0b25f;--warn-text:#6b4a09;--radius:14px;--gap:12px;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light dark}@media (prefers-color-scheme:dark){:root{--lightningcss-light: ;--lightningcss-dark:initial;--bg:#10201c;--surface:#172723;--surface-alt:#1f332d;--text:#eceae5;--text-dim:#9aa8a2;--border:#2a3f39;--accent:#3fa287;--accent-text:#06140f;--danger:#e08272;--warn-bg:#3a2f18;--warn-border:#8a6a25;--warn-text:#f3dca6}}*{box-sizing:border-box}html,body{margin:0;padding:0}body{background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;overscroll-behavior-y:contain;font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif;font-size:16px;line-height:1.45}button,textarea,input{font:inherit;color:inherit}button{cursor:pointer;-webkit-tap-highlight-color:transparent;background:0 0;border:none}.app{max-width:640px;padding:0 var(--gap) calc(env(safe-area-inset-bottom,0) + 32px);margin:0 auto}.topbar{z-index:10;padding:calc(env(safe-area-inset-top,0) + 12px) 0 12px;background:var(--bg);border-bottom:1px solid var(--border);align-items:center;gap:10px;display:flex;position:sticky;top:0}.topbar h1{letter-spacing:-.01em;flex:1;margin:0;font-size:1.05rem;font-weight:650}.topbar .count{color:var(--text-dim);font-variant-numeric:tabular-nums;font-size:.85rem}.icon-btn{color:var(--text-dim);border:1px solid var(--border);background:var(--surface);border-radius:10px;padding:8px 12px;font-size:.85rem}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);margin-top:var(--gap);padding:14px}.card.handoff{border-color:var(--warn-border)}.card-head{align-items:baseline;gap:8px;margin-bottom:10px;display:flex}.card-head .name{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;font-weight:650;overflow:hidden}.card-head .when{color:var(--text-dim);white-space:nowrap;font-size:.8rem}.phone{color:var(--text-dim);font-variant-numeric:tabular-nums;margin:-8px 0 10px;font-size:.78rem}.messages{flex-direction:column;gap:8px;margin-bottom:12px;display:flex}.msg{background:var(--surface-alt);white-space:pre-wrap;word-break:break-word;border-radius:10px;padding:8px 10px;font-size:.94rem}.msg.out{border:1px dashed var(--border);color:var(--text-dim);background:0 0}.msg .transcript-tag{text-transform:uppercase;letter-spacing:.06em;color:var(--accent);margin-bottom:3px;font-size:.7rem;font-weight:650;display:inline-block}.msg .low-confidence{color:var(--warn-text)}.msg audio{width:100%;height:34px;margin-top:6px;display:block}.msg img{border-radius:8px;max-width:100%;max-height:220px;margin-top:6px;display:block}.msg .media-note{color:var(--text-dim);font-size:.8rem}.meta{flex-wrap:wrap;gap:6px;margin-bottom:12px;display:flex}.chip{background:var(--surface-alt);color:var(--text-dim);border:1px solid var(--border);white-space:nowrap;border-radius:999px;padding:3px 9px;font-size:.75rem}.chip.stock-out{color:var(--danger);border-color:var(--danger)}.handoff-reason{background:var(--warn-bg);border:1px solid var(--warn-border);color:var(--warn-text);border-radius:10px;margin-bottom:12px;padding:10px 12px;font-size:.9rem}.handoff-reason strong{text-transform:uppercase;letter-spacing:.07em;margin-bottom:3px;font-size:.72rem;display:block}.draft{resize:vertical;border:1px solid var(--border);background:var(--bg);border-radius:10px;width:100%;min-height:84px;margin-bottom:10px;padding:10px 12px;font-size:.98rem;line-height:1.45}.draft:focus{outline:2px solid var(--accent);outline-offset:1px}.edited-note{color:var(--accent);margin:-6px 0 10px;font-size:.75rem}.actions{align-items:stretch;gap:8px;display:flex}.btn-send{background:var(--accent);min-height:48px;color:var(--accent-text);border-radius:12px;flex:1;font-size:1rem;font-weight:650}.btn-send:disabled{opacity:.5}.btn-secondary{border:1px solid var(--border);background:var(--surface);min-height:48px;color:var(--text-dim);border-radius:12px;padding:0 14px;font-size:.9rem}.btn-secondary.confirming{border-color:var(--danger);color:var(--danger);font-weight:650}.btn-secondary:disabled{opacity:.5}.banner{margin-top:var(--gap);border:1px solid var(--border);background:var(--surface);border-radius:10px;padding:10px 12px;font-size:.86rem}.banner.offline{border-color:var(--warn-border);background:var(--warn-bg);color:var(--warn-text)}.banner.error{border-color:var(--danger);color:var(--danger)}.banner button{color:inherit;margin-left:6px;padding:0;text-decoration:underline}.empty{text-align:center;color:var(--text-dim);padding:56px 20px}.empty .big{margin-bottom:6px;font-size:2rem}.gate{max-width:380px;margin:0 auto;padding:15vh 20px 0}.gate h1{margin:0 0 6px;font-size:1.3rem}.gate p{color:var(--text-dim);margin:0 0 18px;font-size:.9rem}.gate input{border:1px solid var(--border);background:var(--surface);border-radius:10px;width:100%;min-height:48px;margin-bottom:10px;padding:0 12px}.gate button{background:var(--accent);width:100%;min-height:48px;color:var(--accent-text);border-radius:12px;font-weight:650}.thread{padding:var(--gap) 0;flex-direction:column;gap:8px;display:flex}.bubble{white-space:pre-wrap;word-break:break-word;border-radius:12px;max-width:82%;padding:8px 11px;font-size:.94rem}.bubble.in{background:var(--surface);border:1px solid var(--border);align-self:flex-start}.bubble.out{background:var(--accent);color:var(--accent-text);align-self:flex-end}.bubble .time{opacity:.7;font-variant-numeric:tabular-nums;margin-top:3px;font-size:.68rem;display:block}.mode-bar{margin-top:var(--gap);background:var(--surface);border:1px solid var(--border);border-radius:10px;align-items:center;gap:10px;padding:10px 12px;font-size:.87rem;display:flex}.mode-bar .label{flex:1}@media (prefers-reduced-motion:no-preference){.card{animation:.16s ease-out rise}@keyframes rise{0%{opacity:0;transform:translateY(4px)}}}.sales-tools{border:1px solid var(--border);background:var(--surface);border-radius:14px;margin:12px;padding:12px}.whatsapp-connect{border:1px solid var(--border);background:var(--surface);border-radius:14px;margin:12px;padding:14px}.whatsapp-connect-title{justify-content:space-between;align-items:center;gap:12px;margin-bottom:12px;display:flex}.whatsapp-connect h2,.whatsapp-connect p{margin:0}.whatsapp-connect p{color:var(--text-dim);font-size:12px}.wa-state{color:#991b1b;background:#fee2e2;border-radius:999px;padding:5px 9px;font-size:12px;font-weight:700}.wa-state.connected{color:#166534;background:#dcfce7}.whatsapp-connect>button{background:var(--accent);color:var(--accent-text);border:0;border-radius:10px;padding:10px 14px;font-weight:700}.whatsapp-qr{justify-items:center;gap:10px;margin-top:12px;display:grid}.whatsapp-qr img{aspect-ratio:1;background:#fff;border-radius:10px;width:min(100%,330px);padding:8px}.sales-tools summary{cursor:pointer;font-weight:700}.sales-tools section{margin-top:14px}.sales-tools h2{margin:0 0 8px;font-size:14px}.sales-tools-hint{color:var(--text-dim);margin:0 0 8px;font-size:12px}.sales-tools-row{gap:8px;display:flex}.sales-tools-row input{border:1px solid var(--border);border-radius:10px;flex:1;min-width:0;padding:10px}.sales-tools-row button{background:var(--accent);color:var(--accent-text);border:0;border-radius:10px;padding:10px 14px;font-weight:700}.sales-results{gap:6px;margin-top:8px;display:grid}.sales-results>div,.withdrawal-result>div{background:var(--surface-alt);border-radius:10px;grid-template-columns:1fr auto;gap:3px 10px;padding:9px;display:grid}.sales-results strong{grid-column:1/-1}.sales-results span,.withdrawal-result span{color:var(--text-dim);font-size:12px}.withdrawal-result{gap:6px;margin-top:8px;display:grid}.topo{z-index:20;padding:calc(env(safe-area-inset-top,0) + 14px) 0 12px;background:color-mix(in srgb, var(--bg) 88%, transparent);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border-bottom:1px solid var(--border);align-items:center;gap:12px;display:flex;position:sticky;top:0}.topo-titulo{flex:1;min-width:0}.topo-titulo h1{letter-spacing:-.02em;margin:0;font-size:1.15rem;font-weight:700}.topo-sub{color:var(--accent);font-size:.74rem;font-weight:600;display:block}.topo-acoes{align-items:center;gap:6px;display:flex}.contador{text-align:center;min-width:26px;color:var(--text-dim);font-variant-numeric:tabular-nums;font-size:.8rem;font-weight:650}.btn-icone{border:1px solid var(--border);background:var(--surface);width:40px;height:40px;color:var(--text-dim);border-radius:12px;place-items:center;font-size:1.05rem;transition:background .12s;display:grid}.btn-icone:active{background:var(--surface-alt)}.avisos{margin-top:var(--gap);flex-direction:column;gap:8px;display:flex}.avisos:empty{display:none}.aviso{border:1px solid var(--border);background:var(--surface);color:var(--text-dim);border-radius:12px;padding:10px 12px;font-size:.85rem}.aviso.destaque{border-color:var(--accent);color:var(--accent);font-weight:600}.aviso.offline{border-color:var(--warn-border);background:var(--warn-bg);color:var(--warn-text)}.aviso.erro{border-color:var(--danger);color:var(--danger)}.lista{flex-direction:column;gap:14px;margin-top:14px;display:flex}.lista .card{border-radius:18px;margin-top:0;padding:14px;box-shadow:0 1px 2px #0000000a,0 8px 20px -14px #0000002e}.card.esqueleto{height:190px;box-shadow:none;opacity:.5;border-style:dashed}.card-topo{align-items:center;gap:10px;margin-bottom:14px;display:flex}.avatar{width:38px;height:38px;color:var(--accent);background:color-mix(in srgb, var(--accent) 14%, transparent);border-radius:50%;flex:0 0 38px;place-items:center;font-size:.95rem;font-weight:700;display:grid}.card-quem{flex:1;min-width:0}.card-quem .nome{text-overflow:ellipsis;white-space:nowrap;font-weight:650;display:block;overflow:hidden}.card-quem .fone{color:var(--text-dim);font-variant-numeric:tabular-nums;font-size:.74rem;display:block}.quando{color:var(--text-dim);white-space:nowrap;font-size:.76rem}.bloco{background:var(--surface-alt);border-radius:12px;margin-bottom:10px;padding:10px 12px;position:relative}.bloco:last-of-type{margin-bottom:12px}.bloco:before{content:"";background:var(--border);border-radius:999px;width:3px;position:absolute;top:8px;bottom:8px;left:0}.bloco.ia:before{background:var(--accent)}.bloco.voce:before{background:color-mix(in srgb, var(--text) 45%, transparent)}.bloco.ia.bloqueado:before{background:var(--warn-border)}.bloco.ia.bloqueado{background:var(--warn-bg)}.bloco-titulo{text-transform:uppercase;letter-spacing:.07em;color:var(--text-dim);flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:6px;font-size:.7rem;font-weight:650;display:flex}.bloco.ia.bloqueado .bloco-titulo{color:var(--warn-text)}.texto{white-space:pre-wrap;overflow-wrap:anywhere;margin:0 0 4px;font-size:.95rem}.texto:last-child{margin-bottom:0}.texto.sem-conteudo{color:var(--text-dim);font-size:.88rem;font-style:italic}.texto.motivo{color:var(--warn-text);font-size:.9rem}.texto.motivo strong{text-transform:uppercase;letter-spacing:.06em;font-size:.7rem}.texto.baixa-confianca{color:var(--warn-text)}.fala+.fala{border-top:1px dashed var(--border);margin-top:8px;padding-top:8px}.tag-audio{color:var(--accent);margin-bottom:3px;font-size:.7rem;font-weight:650;display:inline-block}.selo{text-transform:none;letter-spacing:0;border:1px solid;border-radius:999px;margin-left:auto;padding:2px 8px;font-size:.68rem;font-weight:600}.selo.alta{color:var(--accent);border-color:color-mix(in srgb, var(--accent) 45%, transparent);background:color-mix(in srgb, var(--accent) 10%, transparent)}.selo.media{color:var(--warn-text);border-color:var(--warn-border);background:var(--warn-bg)}.selo.baixa{color:var(--danger);border-color:color-mix(in srgb, var(--danger) 45%, transparent);background:color-mix(in srgb, var(--danger) 10%, transparent)}.chips{flex-wrap:wrap;gap:6px;margin-top:8px;display:flex}.chip.zerado{color:var(--danger);border-color:var(--danger);text-decoration:line-through}.media-thumb{border:1px solid var(--border);background:var(--bg);border-radius:12px;width:100%;margin-top:8px;padding:0;display:block;position:relative;overflow:hidden}.media-thumb img{object-fit:cover;width:100%;max-height:260px;display:block}.media-kind{color:#fff;background:#0000009e;border-radius:999px;padding:3px 8px;font-size:.68rem;position:absolute;bottom:8px;left:8px}.media-audio{width:100%;height:38px;margin-top:8px;display:block}.media-esqueleto{background:linear-gradient(100deg, var(--surface) 30%, var(--border) 50%, var(--surface) 70%);background-size:220% 100%;border-radius:12px;height:150px;margin-top:8px}.media-esqueleto.audio{height:38px}@media (prefers-reduced-motion:no-preference){.media-esqueleto{animation:1.3s linear infinite brilho}@keyframes brilho{0%{background-position:180% 0}to{background-position:-80% 0}}}.media-nota{color:var(--text-dim);margin-top:8px;font-size:.82rem}.media-nota.erro{color:var(--danger)}.lightbox{z-index:100;background:#000000e0;place-items:center;padding:16px;display:grid;position:fixed;inset:0}.lightbox img{border-radius:10px;max-width:100%;max-height:88vh}.lightbox-dica{bottom:calc(env(safe-area-inset-bottom,0) + 18px);color:#ffffffb3;font-size:.8rem;position:absolute}.btn-abrir{border:1px solid var(--border);background:var(--surface);width:100%;min-height:44px;color:var(--text-dim);border-radius:12px;font-size:.88rem;font-weight:600}.btn-abrir:active{background:var(--surface-alt)}.vazio{text-align:center;color:var(--text-dim);padding:56px 20px}.vazio-icone{margin-bottom:10px;font-size:2.4rem;display:block}.vazio p{color:var(--text);margin:0 0 4px;font-weight:600}.vazio p.vazio-sub{color:var(--text-dim);font-size:.88rem;font-weight:400}:root{--bg:#f5f0e8;--surface:#fffdf9;--surface-alt:#f1e9dd;--text:#312b26;--text-dim:#786d63;--border:#e5d9ca;--accent:#496b5b;--accent-text:#fffdf8;--danger:#a65345;--warn-bg:#fff5df;--warn-border:#e9c980;--warn-text:#79571e;--shadow-sm:0 1px 2px #4632230d;--shadow:0 14px 40px #46322314;--radius:18px;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light}.new-sale-btn{color:#fff;cursor:pointer;background:#285f50;border:0;border-radius:12px;margin-left:auto;padding:10px 15px;font-weight:750}.card-sale-btn{flex:1.15;margin-left:0}.sale-overlay{z-index:1000;-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px);background:#1f262294;padding:24px;position:fixed;inset:0;overflow:auto}.sale-review{color:#28352f;background:#fffdf8;border-radius:24px;width:min(920px,100%);margin:auto;overflow:hidden;box-shadow:0 24px 80px #18221d47}.sale-review>header{background:linear-gradient(135deg,#edf5ee,#fbf4e8);border-bottom:1px solid #dfe5dc;justify-content:space-between;align-items:flex-start;gap:20px;padding:26px 30px;display:flex}.sale-review h2{margin:4px 0;font-size:1.7rem}.sale-review header p{color:#647069;margin:0}.sale-review section{border-bottom:1px solid #e9e7df;margin:0;padding:24px 30px}.sale-step,.sale-customer>span{color:#65736c;letter-spacing:.08em;text-transform:uppercase;margin-bottom:14px;font-size:.78rem;font-weight:800;display:block}.sale-customer{gap:4px;display:grid}.sale-customer strong{font-size:1.12rem}.sale-customer small,.sale-item small{color:#718078}.sale-blocker{color:#9a3f2d;background:#fff0eb;border-radius:12px;padding:12px 14px;font-weight:650}.product-search{gap:8px;display:flex}.product-search input{flex:1}.product-search input,.sale-fields select,.sale-fields textarea,.sale-fields input,.sale-item input,.danger-confirm input{font:inherit;background:#fff;border:1px solid #ccd5cf;border-radius:10px;padding:10px 12px}.product-search button,.validate-sale,.danger-confirm button,.sale-success button{color:#fff;cursor:pointer;background:#285f50;border:0;border-radius:10px;padding:10px 16px;font-weight:750}.sale-search-results{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin-top:10px;display:grid}.sale-search-results button{text-align:left;cursor:pointer;background:#fff;border:1px solid #dce3dd;border-radius:10px;flex-direction:column;padding:12px;display:flex}.sale-search-results span{color:#69776f;font-size:.85rem}.sale-items{gap:9px;margin-top:14px;display:grid}.sale-item{background:#fff;border:1px solid #dfe5df;border-radius:13px;grid-template-columns:minmax(180px,1fr) 90px 110px auto;align-items:end;gap:10px;padding:13px;display:grid}.sale-item>div,.sale-item label{flex-direction:column;gap:4px;display:flex}.sale-item label{color:#69756f;font-size:.76rem;font-weight:700}.remove-item{color:#a34e3d;cursor:pointer;background:0 0;border:0;padding:10px}.sale-fields{grid-template-columns:1fr 1fr;gap:14px;display:grid}.sale-fields .sale-step{grid-column:1/-1;margin:0}.sale-fields label{flex-direction:column;gap:6px;font-weight:700;display:flex}.sale-fields .wide{grid-column:1/-1}.sale-final{gap:14px;display:grid}.validate-sale:disabled,.danger-confirm button:disabled{opacity:.45;cursor:not-allowed}.sale-preview{border-radius:14px;padding:16px}.sale-preview.ok{background:#edf7f0;border:1px solid #cce6d4}.sale-preview.bad{background:#fff0eb;border:1px solid #f0cfc5}.sale-preview p{margin:8px 0}.sale-total{border-top:1px solid #32463c26;justify-content:space-between;align-items:center;margin-top:14px;padding-top:14px;display:flex}.sale-total strong{font-size:1.3rem}.danger-confirm{background:#fff;border:1px solid #e3d6c8;border-radius:12px;margin-top:16px;padding:16px}.danger-confirm input{text-transform:uppercase;width:150px;margin-right:8px}.danger-confirm button{background:#9b3e32}.sale-success{background:#edf7f0;border-radius:18px;gap:9px;margin:28px;padding:28px;display:grid}.sale-success strong{color:#266348;font-size:1.25rem}.sale-workflow{padding-bottom:20px}.proof-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;display:grid}.proof-card{cursor:pointer;background:#f2eee7;border:2px solid #0000;border-radius:14px;padding:8px;overflow:hidden}.proof-card.selected{background:#e6f1eb;border-color:#285f50}.proof-card img{object-fit:contain;background:#fff;border-radius:9px;width:100%;height:150px}.proof-card span{padding:8px 4px 2px;font-weight:700;display:block}.pdf-proof{color:#9b3e32;background:#fff;border-radius:9px;place-items:center;height:150px;font-size:1.5rem;font-weight:900;display:grid}.close-warning{color:#7a541c;background:#fff3df}@media (max-width:680px){.sale-overlay{padding:0}.sale-review{border-radius:0;min-height:100%}.sale-review>header,.sale-review section{padding:20px}.sale-item{grid-template-columns:1fr 1fr}.sale-item>div{grid-column:1/-1}.sale-search-results,.sale-fields{grid-template-columns:1fr}.sale-fields .wide,.sale-fields .sale-step{grid-column:auto}.new-sale-btn{padding:9px 10px}.conversation-heading span{display:none}}body{background:radial-gradient(circle at 8% 0%, #e2d2bd7a, transparent 28rem), linear-gradient(180deg, #f8f4ed 0%, var(--bg) 52%, #f2ece3 100%);min-height:100vh;font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}button,input,textarea,summary{transition:border-color .16s,box-shadow .16s,transform .16s,background .16s}button:hover:not(:disabled){transform:translateY(-1px)}button:focus-visible,input:focus-visible,textarea:focus-visible,summary:focus-visible{outline-offset:2px;outline:3px solid #496b5b2e}.app{width:min(100%,1180px);max-width:1180px;padding:0 20px 56px}.topbar{-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);background:#f8f4ede0;border-bottom:0;gap:12px;min-height:78px}.brand-mark,.gate-brand{color:#fffaf2;background:linear-gradient(145deg,#5f7d6e,#385446);border-radius:14px;flex:none;place-items:center;width:42px;height:42px;font-family:Georgia,serif;font-size:1.25rem;font-weight:700;display:grid;box-shadow:0 8px 20px #38544638}.topbar-title{flex:1;min-width:0}.topbar-title>span,.eyebrow{color:#8c7662;letter-spacing:.12em;text-transform:uppercase;font-size:.68rem;font-weight:750;display:block}.topbar-title h1{margin-top:2px;font-family:Georgia,Times New Roman,serif;font-size:1.25rem;font-weight:600}.topbar .count,.contador{color:#65584d;background:#fffaf3;border:1px solid #d9cbb9;border-radius:999px;padding:7px 11px;font-size:.76rem;font-weight:700}.icon-btn,.btn-icone{box-shadow:var(--shadow-sm);background:#fffdf9d9;border-color:#ded2c4}.icon-btn:hover,.btn-icone:hover{background:#fff;border-color:#b8aa9b}.welcome-panel{box-shadow:var(--shadow);background:radial-gradient(circle at 90% 20%,#b7cbbc6b,#0000 18rem),linear-gradient(135deg,#fffdf8,#f5eadc);border:1px solid #dfd1bf;border-radius:24px;justify-content:space-between;align-items:flex-end;gap:24px;margin:18px 0 8px;padding:26px 28px;display:flex;overflow:hidden}.welcome-panel h2{color:#3d352e;letter-spacing:-.02em;margin:5px 0 6px;font-family:Georgia,Times New Roman,serif;font-size:clamp(1.4rem,3vw,2rem);font-weight:500}.welcome-panel p{max-width:650px;color:var(--text-dim);margin:0;font-size:.9rem}.safe-pill{color:#426151;background:#f0f8f1cc;border:1px solid #c7d7ca;border-radius:999px;flex:none;padding:8px 12px;font-size:.76rem;font-weight:750}.safe-pill span{background:#5f9275;border-radius:50%;width:7px;height:7px;margin-right:6px;display:inline-block;box-shadow:0 0 0 4px #5f927521}.whatsapp-connect,.sales-tools{box-shadow:var(--shadow-sm);background:#fffdf9eb;border-color:#e2d5c5;border-radius:18px;margin:14px 0 0}.whatsapp-connect{padding:18px}.whatsapp-connect h2,.sales-tools h2{color:#433a32;font-family:Georgia,serif;font-size:1rem}.whatsapp-connect>button,.sales-tools-row button{background:#536f60;box-shadow:0 6px 16px #496b5b26}.sales-tools{padding:0;overflow:hidden}.sales-tools summary{color:#433a32;padding:17px 18px;list-style:none}.sales-tools summary:after{content:"+";float:right;color:#8b7968;font-size:1.1rem}.sales-tools[open] summary:after{content:"–"}.sales-tools section{border-top:1px solid #eee4d8;margin:0;padding:17px 18px}.sales-tools-row input,.gate input{background:#fffcf7;border-color:#ded1c2;box-shadow:inset 0 1px 2px #46322308}.sales-tools-row input:focus,.gate input:focus{border-color:#718e7e;outline:0;box-shadow:0 0 0 4px #496b5b1a}.shipping-schedule-input{resize:vertical;border:1px solid var(--border);background:var(--surface-alt);border-radius:12px;width:100%;min-height:112px;padding:12px;line-height:1.45}.shipping-schedule-save{background:var(--accent);min-height:42px;color:var(--accent-text);border-radius:10px;margin-top:8px;padding:0 14px;font-weight:700}.budget-warning{border:1px solid var(--warn-border);background:var(--warn-bg);color:var(--warn-text);border-radius:10px;margin:-4px 0 12px;padding:9px 11px;font-size:.8rem;line-height:1.4}.card{background:#fffdf9f5;border-color:#e3d7c9;border-radius:22px;margin-top:16px;padding:20px;position:relative;box-shadow:0 10px 30px #4533250f}.card:hover{border-color:#d4c4b2;box-shadow:0 15px 36px #45332517}.card-head{align-items:center;margin-bottom:12px}.contact-avatar,.avatar{color:#4b5f53;background:#e6eee8;border-radius:13px;flex:none;place-items:center;width:38px;height:38px;font-family:Georgia,serif;font-weight:700;display:grid}.card-head .name{color:#38312b;font-size:1rem}.card-head .when{background:#f3ede5;border-radius:999px;padding:5px 8px}.phone{margin:-6px 0 14px 50px}.messages{gap:7px}.msg{background:#f6f0e8;border:1px solid #ebe1d5;border-radius:13px 13px 13px 4px}.msg.out{color:#4e5c54;background:#eef3ef;border-style:solid;border-radius:13px 13px 4px}.chip{color:#6d6258;background:#f7f2eb;border-color:#ded4c8}.draft-label{color:#8c7662;letter-spacing:.1em;text-transform:uppercase;margin:4px 0 7px;font-size:.67rem;font-weight:800}.draft{background:#fffefa;border-color:#d8ccbd;border-radius:14px;min-height:108px;padding:14px;box-shadow:inset 0 1px 3px #4632230a}.draft:focus{border-color:#668474;outline:0;box-shadow:0 0 0 4px #496b5b1c}.btn-send{background:linear-gradient(135deg,#557565,#3f5f50);border-radius:13px;box-shadow:0 7px 18px #3f5f502e}.btn-secondary{background:#fffcf8;border-color:#ddd1c3}.handoff-reason{border-radius:13px}.banner{box-shadow:var(--shadow-sm);border-radius:13px}.gate{max-width:430px;box-shadow:var(--shadow);background:#fffdf9f0;border:1px solid #dfd2c2;border-radius:26px;margin-top:7vh;padding:34px}.gate-brand{border-radius:17px;width:52px;height:52px;margin-bottom:18px}.gate h1{margin:6px 0 8px;font-family:Georgia,serif;font-size:1.8rem;font-weight:500}.gate input{border-radius:13px}.gate button{background:linear-gradient(135deg,#557565,#3f5f50);border-radius:13px}.thread{padding-top:20px}.bubble{box-shadow:var(--shadow-sm);border-radius:17px;padding:11px 14px}.bubble.in{background:#fffdf9;border-color:#e3d8ca;border-bottom-left-radius:5px}.bubble.out{background:#557565;border-bottom-right-radius:5px}.mode-bar{background:#fffdf9;border-color:#ddd2c5;border-radius:15px}.topo{-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);background:#f8f4ede6}.topo h1{font-family:Georgia,serif;font-weight:500}.bloco{border-radius:14px}.btn-abrir{color:#496b5b}@media (min-width:900px){.app{padding-inline:28px}.welcome-panel{padding:30px 34px}.whatsapp-connect{vertical-align:top;width:calc(40% - 8px);min-height:154px;display:inline-block}.sales-tools{vertical-align:top;width:calc(60% - 8px);margin-left:12px;display:inline-block}.card,.banner,.empty,.thread,.mode-bar{max-width:820px;margin-left:auto;margin-right:auto}}@media (max-width:640px){.app{padding-inline:12px}.topbar{min-height:68px}.brand-mark{border-radius:12px;width:36px;height:36px}.topbar-title>span{display:none}.topbar-title h1{font-size:1.05rem}.topbar .count{display:none}.welcome-panel{flex-direction:column;align-items:flex-start;margin-top:10px;padding:20px}.welcome-panel h2{font-size:1.45rem}.card{border-radius:18px;padding:16px}.actions{flex-wrap:wrap}.btn-send{flex-basis:100%}.gate{margin:5vh 12px 0;padding:26px 22px}}.service-workspace{grid-template-columns:minmax(250px,.8fr) minmax(430px,1.55fr) minmax(220px,.65fr);align-items:start;gap:18px;width:min(1480px,100% - 40px);margin:22px auto 48px;display:grid}.conversation-rail,.focus-pane,.workspace-tools{min-width:0}.conversation-rail{-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);background:#fffcf7e6;border:1px solid #533d2d1f;border-radius:24px;max-height:calc(100vh - 36px);position:sticky;top:18px;overflow:hidden;box-shadow:0 16px 44px #48302014}.rail-heading{border-bottom:1px solid #533d2d14;justify-content:space-between;align-items:center;padding:20px 20px 15px;display:flex}.rail-heading strong{margin-top:4px;font-size:1.05rem;display:block}.live-dot{background:#5b9a73;border-radius:50%;width:9px;height:9px;box-shadow:0 0 0 5px #5b9a731f}.rail-list{max-height:calc(100vh - 126px);padding:8px;overflow-y:auto}.rail-item{width:100%;color:inherit;text-align:left;cursor:pointer;background:0 0;border:0;border-radius:16px;grid-template-columns:42px minmax(0,1fr) auto;align-items:center;gap:11px;padding:12px;transition:background .16s,transform .16s;display:grid}.rail-item:hover{background:#7b53390f}.rail-avatar{color:#875239;background:#fff9f2;border-radius:14px;place-items:center;width:42px;height:42px;font-weight:750;display:grid}.rail-copy{min-width:0}.rail-copy strong,.rail-copy small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.rail-copy small{color:#806f63;margin-top:4px;font-size:.78rem}.rail-meta{color:#8d7c70;flex-direction:column;justify-content:space-between;align-self:stretch;align-items:flex-end;display:flex}.rail-meta small{white-space:nowrap;font-size:.68rem}.rail-meta b{color:#925839;background:#a967431f;border-radius:10px;place-items:center;min-width:20px;height:20px;font-size:.68rem;display:grid}.focus-label{color:#765f50;justify-content:space-between;align-items:baseline;padding:2px 7px 10px;display:flex}.focus-label span{font-weight:750}.focus-label small{color:#99877b}.focus-pane .card{width:100%;max-width:none;margin:0;box-shadow:0 20px 55px #4830201a}.context-heading{color:#705b4e;justify-content:space-between;align-items:baseline;margin:18px 2px 8px;display:flex}.context-heading span{letter-spacing:.08em;text-transform:uppercase;font-size:.76rem;font-weight:800}.context-heading small{color:#9b887b;font-size:.72rem}.context-thread{scroll-behavior:smooth;background-color:#f4eee6;background-image:radial-gradient(#7558430e .7px,#0000 .7px);background-size:12px 12px;border:1px solid #533d2d17;border-radius:19px;max-height:470px;padding:20px 18px;overflow-y:auto}.context-thread .msg{color:#3f3731;background:#fffdf9;border:0;border-radius:16px 16px 16px 5px;min-width:96px;max-width:82%;margin-right:auto;padding:23px 13px 9px;line-height:1.42;position:relative;box-shadow:0 3px 12px #48302012}.context-thread .msg.out{color:#3f5047;background:#e5eee7;border:0;border-radius:16px 16px 5px;margin-left:auto;margin-right:0}.msg-author{color:#907c6e;white-space:nowrap;word-break:normal;overflow-wrap:normal;letter-spacing:.04em;text-transform:uppercase;font-size:.62rem;font-weight:750;position:absolute;top:7px;left:12px}.msg-time{color:#9b897d;text-align:right;margin-top:5px;font-size:.64rem;display:block}.focus-pane .draft-label{margin-top:18px}.focus-pane .draft{min-height:125px;font-size:1rem;line-height:1.5}.focus-pane .actions{box-shadow:none;background:0 0;border:0;padding:0;position:static}.avatar-photo{border-radius:50%;padding:0;overflow:hidden}.avatar-photo img{object-fit:cover;width:100%;height:100%}.wa-audio{grid-template-columns:36px minmax(130px,1fr) 14px;align-items:center;gap:9px;min-width:230px;margin-top:5px;display:grid}.wa-audio audio{display:none}.wa-audio-play{color:#66776d;cursor:pointer;background:0 0;border:0;border-radius:50%;width:36px;height:36px;padding:0;font-size:1rem}.wa-audio-track{min-width:0}.wa-audio-track input{accent-color:#5d8f73;cursor:pointer;width:100%;height:4px;margin:0}.wa-audio-track span{color:#829087;margin-top:2px;font-size:.62rem;display:block}.wa-audio-mic{color:#5d9d79;font-size:.75rem}.copy-budget{color:#5b5149;cursor:pointer;background:#fffdf9;border:1px solid #d8ccbd;border-radius:12px;width:100%;margin:2px 0 12px;padding:10px 12px;font-weight:700}.copy-budget:hover{background:#f4f8f4;border-color:#8ba091}.workspace-tools{gap:12px;display:grid;position:sticky;top:18px}.workspace-tools .whatsapp-connect,.workspace-tools .sales-tools{width:100%;margin:0}.workspace-tools .whatsapp-connect{min-height:unset}@media (max-width:1050px){.service-workspace{grid-template-columns:minmax(230px,.75fr) minmax(420px,1.4fr)}.workspace-tools{grid-column:1/-1;grid-template-columns:1fr 1fr;position:static}}@media (max-width:720px){.workspace-intro{display:none}.service-workspace{grid-template-columns:1fr;gap:12px;width:min(100% - 20px,620px);margin-top:12px}.conversation-rail{border-radius:20px;max-height:none;position:static}.rail-list{max-height:none;padding:8px;display:flex;overflow-x:auto}.rail-item{min-width:245px}.focus-label small{display:none}.workspace-tools{grid-column:auto;grid-template-columns:1fr}}.chat-composer{z-index:5;border:1px solid var(--border);-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);background:#fffdf9f5;border-radius:16px;grid-template-columns:minmax(0,1fr) auto;gap:8px;width:min(820px,100% - 24px);margin:12px auto 24px;padding:10px;display:grid;position:sticky;bottom:12px;box-shadow:0 14px 38px #46322324}.chat-composer textarea{resize:vertical;min-height:46px;max-height:150px;color:var(--text);font:inherit;background:#f6f1ea;border:0;border-radius:11px;padding:12px}.chat-composer .btn-send{min-width:96px;color:var(--accent-text);border:0;border-radius:11px;font-weight:750}.chat-composer small{color:var(--text-dim);grid-column:1/-1;padding-left:4px;font-size:.67rem}.utility-dock{grid-template-columns:minmax(0,1fr) minmax(0,1.35fr);gap:12px;max-width:820px;margin:14px auto 0;display:grid}.utility-dock .whatsapp-connect,.utility-dock .sales-tools{width:auto;min-height:0;vertical-align:initial;margin:0}.utility-dock .whatsapp-connect{align-items:center;min-height:64px;padding:12px 14px;display:flex}.utility-dock .whatsapp-connect-title{width:100%;margin:0}.utility-dock .whatsapp-connect-title>div{flex:1}.utility-dock .whatsapp-connect h2{margin-bottom:1px;font-family:inherit;font-size:.88rem}.utility-dock .whatsapp-connect p{font-size:.7rem}.utility-dock .wa-state{padding:4px 8px;font-size:.67rem}.utility-icon{color:#496b5b;background:#e8efe9;border-radius:10px;flex:none;place-items:center;width:30px;height:30px;margin-right:9px;font-size:.9rem;display:inline-grid}.utility-dock .sales-tools summary{align-items:center;min-height:62px;padding:12px 14px;font-size:.86rem;display:flex}.utility-dock .sales-tools summary:after{margin-left:auto}.conversation-topbar .contact-avatar{border-radius:12px;width:36px;height:36px}.conversation-heading{flex:1;min-width:0}.conversation-heading h1{text-overflow:ellipsis;white-space:nowrap;margin:0;font-family:Georgia,serif;font-size:1.08rem;font-weight:600;overflow:hidden}.conversation-heading span{color:var(--text-dim);font-size:.7rem;display:block}@media (max-width:640px){.utility-dock{grid-template-columns:1fr;gap:8px}.conversation-topbar .contact-avatar{display:none}}.app{width:100%;max-width:none}.compact-intro{border-radius:18px;width:min(1320px,100% - 40px);min-height:0;margin:14px auto 10px;padding:18px 22px;box-shadow:0 8px 28px #4632230f}.compact-intro h2{margin:3px 0 2px;font-size:1.45rem}.compact-intro p{font-size:.82rem}.queue-utility{width:min(1320px,100% - 40px);max-width:none;margin:0 auto 12px}.service-workspace{grid-template-columns:320px minmax(0,1fr);gap:14px;width:min(1320px,100% - 40px);margin:0 auto 48px}.conversation-rail{border-radius:18px;max-height:calc(100vh - 24px);top:12px;box-shadow:0 10px 32px #48302012}.rail-heading{padding:16px 16px 13px}.rail-list{max-height:calc(100vh - 98px);padding:6px}.rail-item{border-radius:13px;grid-template-columns:40px minmax(0,1fr) auto;gap:10px;min-height:68px;padding:10px}.rail-item.active{background:#edf2ed;box-shadow:inset 3px 0 #557565}.rail-copy small{color:#7d7168;white-space:normal;-webkit-line-clamp:2;-webkit-box-orient:vertical;margin-top:3px;font-size:.73rem;line-height:1.32;display:-webkit-box;overflow:hidden}.rail-meta b{color:#496b5b;background:#496b5b1c}.focus-label{min-height:34px;padding:2px 6px 8px}.focus-pane .card{border-radius:18px;padding:18px 20px 20px;box-shadow:0 12px 38px #48302014}.context-heading{margin-top:14px}.context-thread{background-color:#f3eee7;border-radius:15px;height:clamp(290px,43vh,510px);max-height:none;padding:16px}.context-thread .msg{border-radius:14px 14px 14px 4px;max-width:76%;padding:22px 12px 8px}.context-thread .msg.out{border-radius:14px 14px 4px}.focus-pane .meta{margin-top:12px}.focus-pane .draft{resize:vertical;min-height:116px}.focus-pane .actions{gap:8px;margin-top:10px}.focus-pane .btn-send{min-height:46px}@media (min-width:1100px){.queue-utility{grid-template-columns:.72fr 1.28fr}}@media (max-width:900px){.service-workspace{grid-template-columns:270px minmax(0,1fr)}.context-thread .msg{max-width:88%}}@media (max-width:720px){.queue-utility,.service-workspace{grid-template-columns:1fr;width:min(100% - 20px,640px)}.conversation-rail{max-height:none;position:static}.rail-list{max-height:none}.rail-item{min-width:260px}.context-thread{height:min(48vh,440px)}}